Refund policy
At RebagCo, every product is thoughtfully created and carefully inspected before dispatch to ensure it meets our standards of craftsmanship, finish, and presentation.
We offer a 14-day return and exchange window, which means you may request a return or exchange within 14 days of receiving your order.
Eligibility for Return or Exchange
To be eligible for a return or exchange, the product must be:
- Unused and in the same condition as received
- With all original tags and labels intact
- In its original packaging
- Accompanied by the invoice, receipt, or proof of purchase
Products that are used, altered, washed, mishandled, or returned without original packaging may not be accepted.
Satisfaction & Order Assistance
We want every RebagCo. purchase to feel refined, considered, and complete.
If you are not fully satisfied with your order, or if you have received an item different from what you ordered, please contact us at support@rebagco.com within 14 days of delivery.
Please mention the following in your email :
Subject Line: "Return or Exchange - Customer Name - Order ID"
Please include your order ID, contact number (for enhanced support), reason for the request, and relevant photos if required.
Once your request is reviewed and approved, our team will guide you with the next steps for return, exchange, or refund, as applicable.
Return Pickup & Shipping
Returns must be initiated only after approval from our team. Products sent back without prior approval may not be accepted.
Where reverse pickup is available, we may arrange pickup from your address. If reverse pickup is not available at your location, our team will share return shipping instructions by email.
Return shipping is completely free. We arrange a doorstep pickup and cover the cost, so returning something never costs you a anything.
For reference, our return assistance address is:
Earthwise Creative Labs
1st Floor, D-73,
Dakshini Co-operative Housing Society Ltd., 4th Lane,
Canal South Road, Landmark - Bypass Dhaba,
Kolkata - 700105, West Bengal, India.
Please do not send any product to this address without receiving return approval from our team.
Exceptions / non-returnable items
We do not accept returns or exchanges for:
- Gift cards
- Final sale or clearance sale products
- Products used, altered, washed, or mishandled after delivery
- Products returned without original tags, labels, packaging, or proof of purchase
Exchanges
As soon as we receive your return and upon clearance of inspection we will process your exchange.
Exchanges are subject to product availability. If the requested product is unavailable, we may offer an alternative product or process a refund.
Cancellations
Orders may be cancelled before they are shipped.
Once an order has been shipped, it will be treated as a return or exchange request and will be handled as per this policy.
To request cancellation, please contact us at support@rebagco.com with your order ID.
Please mention the following in your email :
Subject Line: "Cancellation - Customer Name - Order ID"
Please mention the reason for cancellation on the mail.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We'll notify you once we've received and inspected your return, and let you know whether your refund has been approved.
If approved, your refund will be processed within 5-7 business days.
For prepaid orders, the refund goes back to your original payment method. Please note it can take a few additional days for your bank or card provider to reflect it.
For Cash on Delivery orders, since there's no card or online payment to reverse, we'll refund you via bank transfer or UPI. We'll reach out to collect your account or UPI details once your return is approved.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@rebagco.com.